Banking

Making a deposit at Ruby Slots Casino is quick and simple. First, log into your account and click on the 'Cashier' button in the lobby. Select 'Deposit' and choose your preferred payment method from our many options, including Visa, MasterCard, American Express, Neteller, and bank transfers. Enter the amount you wish to deposit (minimum $30) and complete any required payment details. Confirm your transaction, and the funds will be credited to your account instantly in most cases. If you encounter any issues during the deposit process, our customer support team is available 24/7 via email at support@rubyslots.com or by phone at 1-877-767-6929.

At Ruby Slots Casino, the standard minimum withdrawal amount is $100 for most payment methods. This threshold ensures efficient processing of withdrawals while maintaining reasonable transaction costs. The exact minimum may vary slightly depending on your chosen withdrawal method and your VIP status. Higher VIP levels may enjoy lower minimum withdrawal requirements as part of their exclusive benefits. It's worth noting that all withdrawals are processed in US Dollars (USD), and you'll need to have completed any wagering requirements associated with bonuses before requesting a withdrawal of related winnings.

Withdrawal processing times at Ruby Slots Casino vary based on your selected payment method. E-wallet withdrawals (like Neteller) are typically the fastest, with processing times of 24-48 hours after approval. Credit and debit card withdrawals generally take 3-5 business days to complete. Bank wire transfers and other banking methods may require 5-7 business days for funds to reach your account. First-time withdrawals require identity verification for security purposes, which may add an additional 24-48 hours to the process. Once you've completed verification, subsequent withdrawals are processed more quickly. Ruby Slots Casino processes all withdrawal requests as promptly as possible while maintaining necessary security protocols to protect your funds.

Yes, making deposits at Ruby Slots Casino is completely safe. We employ industry-leading 128-bit SSL encryption technology to protect all financial transactions and personal data. This is the same level of security used by major banking institutions worldwide. Our secure servers are protected by advanced firewalls and undergo regular security audits to identify and address potential vulnerabilities. Ruby Slots Casino is powered by Real Time Gaming, a respected software provider known for their commitment to security. Additionally, we adhere to strict PCI compliance standards for handling payment card information. We never store your complete credit card details on our servers. Our comprehensive fraud prevention systems monitor transactions 24/7 to detect and prevent suspicious activity, giving you peace of mind with every deposit.

Ruby Slots Casino exclusively accepts US Dollars (USD) for all transactions. This single-currency approach simplifies the banking experience and eliminates confusion about exchange rates or currency conversion fees. Whether you're depositing funds or withdrawing winnings, all transactions are processed in USD. If your primary bank account or payment method uses a different currency, a conversion will occur during the transaction process. Please note that your bank or payment provider may apply their own exchange rates and possibly charge currency conversion fees. These rates and fees are determined by your financial institution, not Ruby Slots Casino. For the most accurate information about potential currency conversion costs, we recommend contacting your bank or payment provider directly.

Ruby Slots Casino does not charge any fees for deposits, regardless of the payment method you choose. For withdrawals, we strive to keep costs minimal, though some payment methods may incur small processing fees. E-wallet withdrawals are typically free of charge. Bank wire transfers may include a standard processing fee, usually between $25-$40, depending on your location and banking institution. Credit and debit card withdrawals might incur nominal fees from your card issuer. While we don't add fees from our end, please be aware that your payment provider might apply their own charges, especially for currency conversion if you're not using USD as your primary currency. For the most current and detailed fee information specific to your preferred payment methods, we recommend reviewing the Banking section of your account or contacting our support team.

Ruby Slots Casino offers a diverse range of payment methods to suit various player preferences. For deposits, you can use major credit and debit cards including Visa, MasterCard, American Express, Visa Electron, JCB, Diners, and Maestro. We also support e-wallet and online payment solutions such as Neteller, Click2Pay, MyPayLinQ, eWalletXpress, and Citadel. For players who prefer traditional banking methods, we accept Bank Wire Transfers and Bankdraft. For withdrawals, most deposit methods can also be used, though some credit cards may not be available for withdrawals depending on your location and issuing bank policies. All transactions are processed in US Dollars (USD), and our system is designed to make deposits and withdrawals as seamless as possible while maintaining high security standards.

While it's not strictly required to use the same method for deposits and withdrawals at Ruby Slots Casino, we generally recommend it for several reasons. First, using the same method for both transactions streamlines the process and often results in faster withdrawal times. Second, for security and anti-fraud purposes, we typically process withdrawals back to the original deposit method when possible. This is an industry standard practice that helps protect your funds. However, we understand this isn't always feasible. If your deposit method cannot be used for withdrawals (which happens with some credit cards and regional payment options), you'll need to select an alternative withdrawal method. In these cases, additional verification may be required to ensure the security of your funds. Our support team can help you determine the best withdrawal option if your deposit method isn't available.

Verifying your account at Ruby Slots Casino is a straightforward process designed to protect your identity and funds. When making your first withdrawal request, you'll need to complete our standard verification procedure. This requires submitting copies of: 1) A valid government-issued photo ID (passport, driver's license, or national ID card); 2) A recent utility bill or bank statement showing your name and address (issued within the last 3 months); and 3) Front and back copies of any credit/debit cards used for deposits (you may cover all but the last four digits for security). To submit these documents, scan or take clear photos and upload them through the 'Document Upload' section in your account, or email them to support@rubyslots.com. Verification typically takes 24-48 hours to process. Once verified, future withdrawals will be processed more quickly as your account will already be confirmed in our system.

If your deposit doesn't appear in your Ruby Slots Casino account within the expected timeframe (instantly for most methods), don't worry—this is usually resolved quickly. First, refresh your browser or log out and back in, as sometimes the balance simply needs to update. If your deposit still doesn't appear, check your email for any transaction confirmations from either Ruby Slots or your payment provider. For credit card deposits, verify that your card issuer hasn't declined the transaction by checking your online banking or calling the number on the back of your card. If everything seems in order on your end, contact our customer support team immediately at support@rubyslots.com or call our North America toll-free number: 1-877-767-6929. Please have ready any transaction IDs, confirmation emails, or screenshots that might help us trace your deposit. Our support team will investigate the issue and work to resolve it as quickly as possible, typically within 24 hours.